Privacy Policy

Last updated: October 2026

This policy explains what personal data Filmey.ai uses, why, who handles it for us, how long we keep it, and what you can ask of us.

1 · Who is responsible

Filmey.ai is operated by PLUG ME IN CREATIVE SARL, registered in France under SIREN number 953857315, which is responsible for your personal data. For anything about your data, write to contact@filmey.ai.

2 · What we collect

  • Your account — your email address and, if you give it, your name. If you add them to your profile: whether you are an individual or a company, your company name and your phone number.
  • If you sign in with Google — the name, email address and profile picture Google shares with us (see section 3).
  • What you make — your ideas, scripts, choices and narration text; the photos, logos, product pictures, documents and voice recordings you add; and the scripts, pictures, voices, music and films made from them.
  • Your credits — every purchase, grant, spend and refund of credits on your account, and the credit codes you redeem.
  • Your confirmations — before each paid film you confirm what you are asking for; and once, for your account, that you are 18 or older and accept the terms, and that you hold the rights to what you add. We keep the exact wording you were shown, when you confirmed, and the IP address and browser you confirmed from.
  • If you report a problem — what you write, the link you give, your name and email address if you give them, and the IP address and browser the report came from, so that we can act on it and answer you.
  • Feedback you choose to give — your survey answers and film ratings, with any comment you write.
  • Technical data — your IP address, your browser and a random device identifier, used to keep the service secure and to limit abuse, such as how many accounts one device can create in a day.
  • Visit notes — when you open one of our public pages, our own server notes the time to the minute, the page, the site you came from, your type of device, your browser's language and the region of the network point you reached us through. No IP address, no cookie and nothing that identifies you (see section 9).

We never see or store your card details: payments are taken by our payment partner (see section 5).

3 · Signing in with Google

If you choose “Continue with Google”, Google shares your name, email address and profile picture with us, with your permission. We use your email address to create your account and sign you in, and your name to fill in your profile. We do not use your profile picture; it is simply kept with your account details by our sign-in provider.

We do not sell this information, use it for advertising or use it to train AI models. It is shared only with the providers that run Filmey.ai (section 5), and your email address is passed to our payment partner when you buy credits, so that the purchase reaches your account. You can remove Filmey.ai’s access at any time in your Google Account, at myaccount.google.com/connections, and have the information deleted by closing your account (section 8).

Our use of information received from Google follows the Google API Services User Data Policy, including its Limited Use requirements.

4 · Why we use it

  • To provide the service you signed up for — your account and sign-in, making and keeping your films, your credits and your purchases. Legal basis: our contract with you.
  • To keep the service safe — limiting sign-ups and requests, screening requests for prohibited content, checking each picture you upload as it goes up (automatically, for what our terms forbid — nobody is identified, and a refused picture is never used), and keeping technical logs and backups. Legal basis: our legitimate interest in protecting the service and the people who use it.
  • To show what you agreed to — the record of your confirmations, if a film or a charge is ever disputed. Legal basis: our legitimate interest in establishing and defending legal claims.
  • To improve Filmey.ai — the feedback you choose to give. Legal basis: our legitimate interest in improving the service.
  • To meet our legal obligations — keeping our accounts, answering lawful requests from the authorities, and reporting child sexual abuse material to them (section 4 of our Terms). Legal basis: legal obligation.

We send no marketing emails, we show no advertising, we do not sell your data, and we do not use your ideas, scripts or films to train AI models.

5 · Who handles it for us

We share personal data only with the services that run Filmey.ai, and only what each one needs. Our servers, our database and your films are hosted in the European Union, in Ireland and in France: they hold your account, projects, credits, confirmations and films, and everything you send us passes through them. The AI models that write, draw, voice, score and film your project are run by third-party AI providers, in the United States and, for some models, in Asia; they receive what you ask for, the text, pictures and recordings you add, and the text of your documents. Sign-in emails, the sign-in method you choose (section 3) and payments (section 6 of the terms) are handled by specialist providers under their own terms, which receive only your email address and what the payment itself needs.

We send the AI models only what is needed to make your film. Their makers may apply their own terms to what they receive.

Apart from these services, we give personal data only to the authorities: when the law requires it, or when we report child sexual abuse material (section 4 of our Terms) — what we hold about that material and the account it came from.

6 · Where your data goes

Your account, projects and finished films are stored in the European Union. Some of the services above are based outside it, in the United States and, for some AI models, possibly in Asia. When data leaves the European Union, we rely on the safeguards the GDPR provides: a European Commission adequacy decision, such as the EU–US Data Privacy Framework for certified companies, or the Commission’s standard contractual clauses.

7 · How long we keep it

  • Your account and profile — until you close your account.
  • Your projects — until you delete them or close your account. When you delete a project, its content is erased 24 hours later; its title and dates stay in your account until you close it.
  • Your films — six months from the day their credits were spent, then deleted permanently. The working files made along the way, such as shot plans and partial takes, are kept until you close your account.
  • Pictures and recordings you upload, and pictures you add as references — kept in your account until you close it, so a picture made with them can bring them back, even after you delete the original. Our AI model providers also keep the copy they are sent, under their own retention terms.
  • Your Library — Pictures, casting and music you make or import are kept in your Library until you delete them. Videos and edits are kept for six months with their film, then deleted.
  • Voices recorded for your films — kept in your account until you close it, even after the project they were made in is deleted.
  • Your credits and purchases — for as long as your account exists; once it is closed, under your account number only, without your email address, for ten years, as French accounting law requires.
  • What you agreed to — the exact words, when, and from which address — for as long as your account exists, then for five years after it is closed, under your account number only, as evidence if there is a dispute.
  • Reports — as long as handling the report requires, then up to five years, the time within which it could be disputed in France.
  • A picture refused because it appears to show a child in an intimate way — never the picture itself: when, from which account and address, and its fingerprint — 12 months.
  • Security alerts — what our checks noticed (a spending anomaly, repeated wrong passwords, a payment never settled), with the account and network involved — 6 months.
  • A record of each film made — its title, date, length and cost, without your contact details, for up to ten years, as French accounting law requires.
  • Feedback you gave — kept after you close your account, but no longer linked to you.
  • Security data — limits on sign-ups and requests, which include IP and email addresses, about 24 hours; usage counters, up to 13 months; server logs, about seven days.
  • Visit notes — they identify no one, so we keep them for as long as the site runs, to see how it is used over time.
  • Backups — copies of our database, kept on our own equipment and with our cloud storage provider so the service can be restored if something goes wrong. Data you delete leaves them as they are replaced.

8 · Your rights

You may ask for access to your data, for it to be corrected, deleted or exported, for its use to be restricted, or object to its use. You may also give instructions about what happens to your data after your death. You can delete your account yourself, from Profile, in the account menu (Delete my account): a code sent to the email address on your account confirms it, and your account is deleted at once, everything in it within 24 hours, except what section 7 says we keep. To exercise any of these rights, or to close your account and have your data deleted, write to contact@filmey.ai from the email address on your account; we reply within one month. When you close your account, we delete your projects, your films and your personal data within one month, except what section 7 says we keep.

If you believe we have not respected your rights, you can complain to the French data protection authority, the CNIL (www.cnil.fr), or to the authority of the EU country where you live.

9 · Cookies and storage on your device

We use only what is strictly necessary for the service to work. There is no advertising and no third-party tracking — under French and EU rules, none of these cookies requires your consent, so there is no banner to accept. What is stored is limited to what keeps you signed in, a random device identifier that limits how many accounts one device can create, and your language.

Your browser also keeps your current and recent projects, your language and currency, and the email address you last signed in with, so that your work survives a refresh. That stays on your device, and signing out clears your projects and email address from it. When you buy credits, the checkout is our payment partner’s own page, which may set its own cookies.

Counting visits. To understand how the site is used, our own server notes each visit to our public pages: the time to the minute, the page, the site you came from, your type of device, your browser's language and the region of the network point you reached us through. It sets no cookie, stores nothing on your device and keeps no IP address for this, so a note says nothing about who you are, and no third party sees it. These notes are kept for as long as the site runs, to follow its use over time.

10 · Security

Everything between your browser and Filmey.ai is encrypted. At Filmey.ai, account data is seen only by the people who run the service, through a protected operator page, and only to run the service and help you. Your card details never reach us.

11 · Age

Filmey.ai is for people aged 18 or over. We do not knowingly collect data about anyone younger.

12 · Changes to this policy

If we change how we use your data in a way that matters to you, we will tell you by email before the change takes effect, and update the date above.